Resources for Advocating within DDD/ALTCS
Office of individual and Family Affairs
DES/DDD Administrator
Leah Gibbs
602-316•1485
AHCCCS Administrator
Susan Kennard
623-213-6591
Mercy Care Administrator
Laura Piontkowski
602-621-0110
United Health Care
Dawn McReynolds
602-255-8605
Customer Service
DES DDD Customer Service Center
Toll Free (844) 770-9500
TTY/TDD 711
Fax: (602) 542-6870
Mercy Care Customer Service
800:624-3879
United Health Care Customer Service
800-348-4058
DDD Health Plan Member Liaisons
Mercy Care Member Liaisons
Janet Holtz
Phone: (602) 453-6026
Summer Kamal • Behavioral Health
Phone: (480) 340-5205
UHC Member Liaisons
Elizabeth Hightower
Phone: (602) 255-7078
Rosemarie San Nicolas
Phone: (602) 255-1608
Ombudsman
DDD Ombudsman
Joan McQuade
480•353-8538
Office of the Ombudsman
Phone: 602-364-2860
Toll free at 866-362-2837
1717 W. Jefferson Street
Mail Drop 1183
Phoenix, AZ 85007
Workforce Ombudsman Including VOC Rehab and Workforce Innovation & Opportunity Act
(WIOA) Title I Adult, Dislocated Worker, and Youth programs: